4 Keys to Creating A Culture of Trust

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Trust is eroding in various sectors of our society, including education, government, and even religious institutions. As followers of Jesus, we have a responsibility not only to possess good character and integrity but also to dedicate our time and efforts toward instilling and promoting these values both individually and corporately as image bearers of God. 

During these challenging times, it’s essential for leaders in ministry to recognize that they have the opportunity to cultivate healthy and reliable cultures. Whether you’re a pastor, lay leader, or participating in a staff meeting or casual conversation, every interaction presents a chance to make a positive impact and invest your time and influence for the benefit of others and the glory of God.

Shut Down Gossip 

Talk to one another, not about one another. Intentionally creating spaces for psychological safety, vulnerability, and mutual respect is a crucial first step in nurturing belonging and connectedness among members. As a leader, gossip has to stop with you and then enforced when others overstep the boundary. 

Gossiping and speaking negatively toward those on staff or in your church can cause irreparable harm to individuals and undermine the church’s mission. To avoid such situations, it’s important to handle disagreements and frustrations in a constructive manner. Having open communication and speaking directly and respectfully to coworkers about any issues is the best way to address any work-related concerns.

Recently I found myself in a situation where one of my volunteer team members came to me complaining and frustrated about how another team member waited until the last minute to fulfill her part of an event, which then led to my team member having to rush and problem solve in the last moments leading up to the event. When she came to me, I listened and then asked her if she had spoken with the other team member first. She had not. In order for both of them to grow and understand the need for everyone to work together as a team, they each needed to come together and hear one another both about where to improve and to work together moving forward. 

Celebrate One Another

The things you choose to celebrate within your organization will likely be repeated. In a parenting and adoption class, an analogy was given using fertilizer to explain that the traits and characteristics you emphasize as a parent will flourish and grow in your child. The same is true of our work and ministry relationships. For instance, if an employee, who is usually late to staff meetings, arrives on time, acknowledging their effort and expressing appreciation with a simple statement like “I see your effort in getting here on time today. I appreciate you” can help to celebrate that employee or team member. Finding ways to celebrate your team, staff, or group helps push people toward the core values and character you hope to develop in them and your church as a whole.

One other key benefit of celebrating one another is to make central the core purpose and mission that you are on together. Celebrating when someone shares the gospel, completing a large community event, or highlighting the person who stepped up and filled a needed gap are all ways to promote missional living, faithfulness, and sacrificial teamwork. We don’t just execute tasks; we point to others to see how their investments impact the team, church family, and the Kingdom of God. 

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